Subject: Refund Approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Hemyar Nasser <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 11 Oct 2020 20:05:04 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below missing items. 

Regards, 
Fauzan 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 12 October, 2020 02:42:43 
Subject: Refund 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1490117 
Order Date: Jul 5, 2020 
Order ID: 6206226594 
Tracking ID: 46064067932 
Total Price: SAR 101 
Issue Description: the customer said she received the package but it was an open an two items are missing. and in hypres all items delivered .we escalated to aramex informing them that the customer complaining the package reached her an open and two items are missing but no response from their side. 
Case history: the customer contacted us 24 days ago and inform us there are two items are missing which are 
161866619 - - Textured Slip-On Walking Shoes from SHOEXPRESS (SAR 59.00) 
157815584 - - NYX Professional Make Up Tinted Brow Mascara from LIFESTYLE. (SAR 42.00) 
Customer's history: The customer has ordered 12 orders from us . 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar