Subject: Refund
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 11 Oct 2020 14:12:43 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1490117 
Order Date: Jul 5, 2020 
Order ID: 6206226594 
Tracking ID: 46064067932 
Total Price: SAR 101 
Issue Description: the customer said she received the package but it was an open an two items are missing. and in hypres all items delivered .we escalated to aramex informing them that the customer complaining the package reached her an open and two items are missing but no response from their side. 
Case history: the customer contacted us 24 days ago and inform us there are two items are missing which are 161866619 - - Textured Slip-On Walking Shoes from SHOEXPRESS 

157815584 - - NYX Professional Make Up Tinted Brow Mascara from LIFESTYLE. 

Customer's history: The customer has ordered 12 orders from us . 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar