Subject: Refund Not Processed // Order ID: 6223381173
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 11 Oct 2020 10:08:57 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 12, 2020 
Order ID: 6223381173 
Return Tracking ID: CRDSAL0065539420 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Sep 12 , 2020 and was shipped to Saudi post on Sep 12 , 2020, However as per Saudi post website the order has been returned to shipper on Sep 19 , 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly check if the items have been received in warehouse and process the refund asap . 

Regards, 
Ebrahim Hageb