Subject: Re: refund issue case ID 1468974
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 11 Oct 2020 09:38:14 -0700 (MST)

Problem Statement: money deduction without placing the order 
deduction Date : 30/07/2020 
transaction ID: 484783 0308 : LANDMARK GROUP RIYADH SA 

Assistance Required: Need urgent refund . 

Issue Description: customer placed his on 12/07/2020 but the amount 446 sar was not debited and he received the order so he contacted to customer care support and they provide him company' bank account . he paid the amount on 23/07/2020 but after one week the amount which was 446 sar got debited without placing new order. the screenshot has been attached. 
please do needful. 

regards 
ammar asif 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 07:49:56 
Subject: Re: refund issue case ID 1468974 

Hi Ammar, 

As you know if customer complaining for double deduction ask customer to contact the bank and raise objection request and share with us two transaction ID. (تقديم طلب اعتراض على عملية الخصم) 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 6 October, 2020 22:13:37 
Subject: Re: refund issue case ID 1468974 

Hi team any update? 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Thursday, 1 October, 2020 14:25:00 
Subject: Re: refund issue case ID 1468974 

Hi Rashid, 

Is there any update on the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Thursday, September 24, 2020 5:03:52 PM 
Subject: Re: refund issue case ID 1468974 

Hi Rashid, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]> 
Sent: Monday, 14 September, 2020 13:40:26 
Subject: Re: refund issue case ID 1468974 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 12 September, 2020 13:16:27 
Subject: refund issue case ID 1468974 

Problem Statement: Refund Not Processed 
Order Date : 12/06/20 
Order ID:6499623100 
Tracking ID: 
Assistance Required: Need refund for customer. 

customer is claiming that his money got deducted 2 times and not refunded yet as he shared the bank statement 
please do needful 

Best regards 
Ammar Asif