Subject: Refund Not Processed / Refund approval // Order ID: 6217735172
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 11 Oct 2020 09:36:05 -0700 (MST)

Hi Team 

Problem Statement: Refund Not Processed / Refund approval. 
Order Date : Aug 22, 2020 
Order ID: 6217735172 
Return Tracking ID: 41662004425 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Aug 22, 2020 and was shipped to aramex on Aug 22, 2020, However as per aramex website the order has been returned to shipper on 10 Sep 2020 and till now the status on hybris is in shipped and we can not see any refund as it not delivered to customer. 
Kindly process the refund asap . 

Case history : The customer reached out to us on Sep 04, 2020. we have escalated to the WH on Sep 20, 2020 and to jira team on Sep 27, 2020 but no action has been taken on this issue. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Ebrahim Hageb