Subject: Fwd: KNET ON VALIDATION - 1471673
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 11 Oct 2020 09:14:58 -0700 (MST)

Hi Team, 

Kindly assist in processing the following KNET refund ticket: 03651008. The amounts that has been deducted from customer's account are KWD 9.80, KWD 9.80, KWD 5.90. Please find attached the bank statement for the same and the transaction details below: 
1. Order placed on 7th September, 2020 for KD. 9.800 (Payment done from NBK) 
Reference Number: 025133024834 and Transaction Number: 538726 

2. Order placed on 7th September for KD 5.900 (Payment done from Gulf Bank) 
Transaction Number: 025150011296 and Authorization Number: 233587 

3 Order place on 7th September for KD 9.800 (Payment done through Gulf Bank) 
Transaction Number: 025133024322 and Authorization Number: 740179 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Abhishek Bargaonkar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 16:04:56 
Subject: Re: KNET ON VALIDATION 

Hi Abhishek, 

First create a Knet ticket for the odder 8201982752 if it not processed within 5 days then escalate to us. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 2 October, 2020 11:02:29 
Subject: KNET ON VALIDATION 

Hi Team, 

Kindly ignore the previous mail. 

With reference to order number 8201982752 for the amount KWD 9.800 has not been placed successfully as the payment from the KNET account user has been unsuccessful. 

Amount hasn't been captured in hybris and there is no payment details in hybris. However, customer shared the bank statement showing amount debited twice to his account. Also one order customer placed but there is no details in hybris for the amount KWD 5.900. Bank statement is attached. 

Kindly check and do the needful. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 2 October, 2020 11:01:34 
Subject: KNET ON VALIDATION 

Hi Team, 

With reference to order number 8201982752 for the amount KWD 9.800 has not been placed successfully as the payment from the KNET account user has been unsuccessful. 

Amount hasn't been captured in hybris and there is no payment details in hybris. However, customer shared the bank statement showing amount debited twice to his account. Also one order customer placed but there is no details in hybris for the amount KWD 5.900. Bank statement is attached. 

Kindly check and do the needful. 

Regards, 
Abhishek Borgaonkar