Subject: Re: [#447181] RE: Refund Issue #9799188549
From: PayFort RM Key Accounts <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Oct 2020 14:59:17 +0000

Hi Akshay,     Good Evening!  ​   ​Please find below refund RRN for your quick reference.  ​   Refund RRN: 5982857948586328904055   ​   Requesting you to kindly follow below steps in order to initiate the refund to the customer:  1) Login into Payfort back office account (https://fort.payfort.com/) 2) Go to Order Transaction Tab 3) Enter the merchant reference number for which you need to initiate the refund 4) Click on Action button and select Refund 5) Enter the Refund Amount 6) Click on Submit  ​   ​I hope this will clarify your query.  ​   ​If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.  Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries. Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance. Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey right after this email.        Stay Safe  Best Regards,   Harsh Kothari  Operation Analyst     Phone: +971 45739800 (Option 2)  Email: [email-masked]        A letter to our community #stayUPBEAT     
                           
                            On
                            Sun, 11 Oct at  6:14 PM
                            ,  Akshay Berry <[email-masked]>  wrote:
                             
 Looping 
@PayFort RM Key Accounts Please provide us with the RRN for the refund as it is not reflecting in the Transactions report. 

 

 Regards, 

 
 Akshay Berry 

 Email: 
[email-masked] 

 T: +971 4 5172125 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, October 9, 2020 12:50 AM 
To: Hiren Sadhwani <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund Issue #9799188549 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly update update us on below case, Customer is chasing us for refund. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Hiren Sadhwani" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 29 September, 2020 14:47:10 
Subject: Re: Refund Issue #9799188549

 

   

 
 
 Hi Hiren, 

 

 
 
 Kindly update us on below case. 

 

 
 
 Regards. 

 
 
 Fauzan 

 

 

 

From:
"Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Hiren Sadhwani" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 21 September, 2020 20:05:50 
Subject: Refund Issue #9799188549

 

   

 
 
 Hi Hiren, 

 

 
 
 With reference to order #9799188549 

 
 
 RMA: 43353090 

 

 
 
 As per hybris the refund has been done from our end on
29 Aug, 2020. But customer claiming that he still not revived the refund yet. Kindly check and update us with refund status. 

 

 
 
 Thank you for your help. 

 

 
 
 Regards, 

 
 
 Fauzan 

 

 

 

 
 
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