Subject: RE: ON_VALIDATION_CANCELLED Refund issue
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 11 Oct 2020 12:41:52 +0000

+@Mustafa Chakki<mailto:[email-masked]>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 9, 2020 6:20 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED Refund issue
Importance: High

External email sender, please take precaution.
Hi Rashid,

We are still waiting for update, Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 17:20:39
Subject: Re: ON_VALIDATION_CANCELLED Refund issue

Hi Team,

Need your assistance.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 10:41:28
Subject: ON_VALIDATION_CANCELLED Refund issue

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date: Sep 9, 2020
Order ID: 8202279871
Total Price: KWD112.65
Identifier: KNET
Transaction id: 025350025721

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED and the customer is complaining of deduction and demanding of refund and he has sent for us the Transaction id (025350025721)

​

Note: when I checked this order number in Hybris so I did not find this order in Hybris, and the customer has confirmed that this order number and also sent details approval is attached.

Regards
Hafizullah

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