Subject: NDR issue /// 6227649771
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 11 Oct 2020 05:41:08 -0700 (MST)

Hi Team, 

Ticket- 1542770 

Problem Statement: NDR Late refund 
Order Date : Sep 26, 2020 
Order ID: 6227649771 
Tracking ID: CRDSAL0073693820 
Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on 30 Sep, 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani