Subject: RE: Return complaint - Madela Swing Flex Not Working
From: Sachin Maheshwari <[email-masked]>
To: seeta.seeta <[email-masked]>, Anees Mansoor <[email-masked]>, Anthony Clement <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 11 Oct 2020 12:37:36 +0000

Hi @Anees Mansoor<mailto:[email-masked]> , @Anthony Clement<mailto:[email-masked]>,

Need your support with below case, where Madela Swing Flex Breast Pump has stopper working.

Pls get it repaired or repaced.

Regards,
Sachin

From: Seeta Seeta <[email-masked]>
Sent: Sunday, October 11, 2020 4:28 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Return complaint
Importance: High

External email sender, please take precaution.
Hi Sachin,

Hope you are doing well!

We have received a complaint from a customer regarding her recent purchase from Babyshop.  The customer placed the order for 162652557 - Medela - Medela Swing Flex Breast Pump AED - 372.50, In 9604500830 order number.

As per the customer the item stop working and asking for the replacement, In her email the customer also mentioned that the items comes with 1 year warranty. However, when we checked the item on website we are unable to find anything about the warranty.

The customer has clearly mentioned in her email that she will escalate this case to our top management until we resolve her concern.

Please refer the link for item https://www.babyshopstores.com/ae/en/Baby-and-Moms/Feeding/Breast-Feeding/BABYSHOP-Medela-Swing-Flex-Breast-Pump/p/162652557.

The customer is with us since May and this is her 2nd order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 4:55:53 PM
Subject: Return complaint

Hi Seeta,

Problem Statement: ( customer wants to return after 14 days)

Order number: 9604500830, Ticket no 1574209.

​
Issue Description: the customer contacted us informing that he has placed an order on 23rd September for a Medela swing single electric breast pump the item stop  working after one week and the customer wants to return/ exchange it after 14 days, so the item have a 1 year warranty.....

Requesting you to check the case and let us know what action do we have to take in this case.

Regards,
Samer Salameh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com