Subject: Re: Return complaint
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 11 Oct 2020 05:27:41 -0700 (MST)

Hi Sachin, 

Hope you are doing well! 

We have received a complaint from a customer regarding her recent purchase from Babyshop. The customer placed the order for 162652557 - Medela - Medela Swing Flex Breast Pump AED - 372.50, In 9604500830 order number. 

As per the customer the item stop working and asking for the replacement, In her email the customer also mentioned that the items comes with 1 year warranty. However, when we checked the item on website we are unable to find anything about the warranty. 

The customer has clearly mentioned in her email that she will escalate this case to our top management until we resolve her concern. 

Please refer the link for item https://www.babyshopstores.com/ae/en/Baby-and-Moms/Feeding/Breast-Feeding/BABYSHOP-Medela-Swing-Flex-Breast-Pump/p/162652557. 

The customer is with us since May and this is her 2nd order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, October 11, 2020 4:55:53 PM 
Subject: Return complaint 

Hi Seeta, 

Problem Statement: ( customer wants to return after 14 days) 

Order number: 9604500830, Ticket no 1574209. 

​ 
Issue Description: the customer contacted us informing that he has placed an order on 23rd September for a Medela swing single electric breast pump the item stop working after one week and the customer wants to return/ exchange it after 14 days, so the item have a 1 year warranty..... 

Requesting you to check the case and let us know what action do we have to take in this case. 

Regards, 
Samer Salameh