Subject: RE: Collection pending since Sept 17 - Ticket ID 1524054
From: Vaibhav Ohri <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Anwar P. Panery" <[email-masked]>
Date: Sun, 11 Oct 2020 12:02:20 +0000

Hi Fauzan

We have already attempted this collection 6 times. Whenever the driver contacts the customer either there is no response or the customer informs the driver to come the next day.

We will again arrange for collection for tomorrow.

Regards

Vaibhav Ohri

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 11, 2020 8:15 AM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Collection pending since Sept 17 - Ticket ID 1524054
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 13:17:52
Subject: Collection pending since Sept 17 - Ticket ID 1524054

Dear Team,

With regards to Order ID , the collection is pending since Sept 17. Escalated twice on Freshdesk but no response received.

Problem Statement: Late Collection
Order Date : 15 Sept 2020
Order ID: 9603140366
Return Tracking ID: RP0917000612
RMA: 1000004020
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on Sept 17 and the collection is pending since then. Kindly arrange the collection asap.

The customer is with us since Oct 2018 and has done 20 transactions with us. The customer reported this issue on Sep 27.

Kindly assist.

Regards,
Nikhil.

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