Subject: Re: [#446901] Fwd: [#1497946] - Re: تمت معالجة عملية الإرجاع الخاصة بك
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: sankar <[email-masked]>, operations <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Max <[email-masked]>
Date: Sun, 11 Oct 2020 03:35:34 -0700 (MST)

Hi Jessie, 

Noted, will inform all the agents to do so. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "sankar" <[email-masked]>, "operations" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Max" <[email-masked]> 
Sent: Sunday, October 11, 2020 3:54:02 PM 
Subject: RE: [#446901] Fwd: [#1497946] - Re: تمت معالجة عملية الإرجاع الخاصة بك 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Lets stop sending individual requests to Payfort related to MADA rejected refunds. 

Send it to escalations DXB or to me and Malik only. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Sankar T <[email-masked]> 
Sent: Sunday, October 11, 2020 1:06 PM 
To: PayFort Operations Team <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: [email-masked] 
Subject: Re: [#446901] Fwd: [#1497946] - Re: تمت معالجة عملية الإرجاع الخاصة بك 

External email sender, please take precaution. 

Looping [ mailto:[email-masked] | 
@Jessie Caparas ] to check and confirm why individual requests are raised to PayFort team. 

From: PayFort Operations Team < [ mailto:[email-masked] | [email-masked] ] > 
Reply to: PayFort Operations Team < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 11 October 2020 at 1:21 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#446901] Fwd: [#1497946] - Re: تمت معالجة عملية الإرجاع الخاصة بك 

** This mail has been sent from an external source ** 

Hi Sankar, 

Please assist your support team with the below MADA refund request. 

​ 

Problem Statement: rejected refund 
Order Date : Aug 16, 2020 
Order ID: 6216407060 
Tracking ID: S002203861584 
Assistance Required: Need refund for customer. 

Stay Safe 

Best Regards, 

Harsh Kothari 

Operation Analyst 

Phone: +971 45739800 (Option 2) 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

Error! Filename not specified. 

Error! Filename not specified. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce8bcc774fb0440b96f7a08d86dc4d637%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380039457192192&sdata=sEfcJnm1c6x%2FaRkAH8IBsq%2F%2FZ%2FLngzcOIfRGRbdK6Ok%3D&reserved=0 | A
 letter to our community ] 

#stayUPBEAT 

On Sat, 10 Oct at 8:32 PM , MAX Support Team < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Problem Statement: ​rejected refund 
Order Date : Aug 16, 2020 
Order ID: 6216407060 
Tracking ID: S002203861584 
Assistance Required: Need refund for customer. 

Issue Description: the refund has not been initiated yet 

please do needful. 

Regards, 
CS Team Ammar Asif 

446901:58665 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com