Subject: RE: Payment issue
From: Mustafa Chakki <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 11 Oct 2020 09:32:04 +0000

REFUNDED.

Transaction ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=0&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Merchant ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=1&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Terminal ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=2&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Cardholder Name<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=3&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Card Number<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=4&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Transaction Date/Time<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=5&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Transaction Action<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=6&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Currency Code<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=7&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Original Txn Amount<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=8&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Merchant Track ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=9&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Reference ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=10&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
202028504350186<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
450778******1706
Sun Oct 11 12:31:40 AST 2020
2-Credit
414
47.740
159952355500098459
028597000350
202028595649656<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
450778******1706
Sun Oct 11 12:31:40 AST 2020
2-Credit
414
47.740
159952346000098261
028597000351

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, October 11, 2020 10:48 AM
To: Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Payment issue

External email sender, please take precaution.
Hi Mustafa,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 12:24:46 AM
Subject: Payment issue

Hi Rashid,

With reference to customer email ID [email-masked]<mailto:[email-masked]>

Customer claiming that he tried to placed order on 2020-09-08. but the order has not placed successfully and the amount has been deducted two times from his account.
Amount: 47.740 KWD
1-Transaction ID : 025244002511-E0268301
​2-Transaction ID : 025255002183-E0268301

Kindly check and assist us to close the case.

Regards,
Fauzan

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