Subject: RE: Deducted Twice "8202101703"
From: Mustafa Chakki <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, asjad hussain <[email-masked]>
Date: Sun, 11 Oct 2020 09:24:58 +0000

Transaction Details
Transaction ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=0&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Merchant ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=1&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Terminal ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=2&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Cardholder Name<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=3&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Card Number<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=4&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Transaction Date/Time<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=5&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Transaction Action<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=6&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Currency Code<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=7&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Original Txn Amount<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=8&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Merchant Track ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=9&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
Reference ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=10&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00>
202028504138359<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
464452******7888
Sun Oct 11 12:24:36 AST 2020
2-Credit
414
10.100
159956337700076094
028597000345
202028504138495<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
464452******7888
Sun Oct 11 12:24:36 AST 2020
2-Credit
414
10.100
159956357700077804
028597000346
REFUNDED

From: Seeta Seeta <[email-masked]>
Sent: Sunday, October 11, 2020 11:28 AM
To: Mustafa Chakki <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; asjad hussain <[email-masked]>
Subject: Re: Deducted Twice "8202101703"

External email sender, please take precaution.
Hi Mustafa,

Can you please assist in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 7:21:12 PM
Subject: Re: Deducted Twice "8202101703"

Hi Rashid,

Any update
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 13, 2020 1:36:41 PM
Subject: Re: Deducted Twice "8202101703"

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 20:57:20
Subject: Deducted Twice "8202101703"

Hi Team

Problem Statement: On Validation Cancelled Pending

Ticket id: 1467529

Customer Email ID: [email-masked]<mailto:[email-masked]>

Order ID: 8202101703<callto:8395033202>
Order Date: Sep 8, 2020
Order Status: ON_VALIDATION_CANCELLED
Display Order Status: Pending

Total Price: KWD 20.20

Issue Description: The payment has been deducted twice but the order has been pending on validation and no amount has been captured from our end.

PFA the attached screenshots shared by the customer for the transaction IDs.

Transaction numbers:
025220012879                KWD 10.10
025240012805                KWD 10.10

Amount: 20.200 KWD

Date: 8/9/2020

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com