Subject: RE: Refund Issue #6218743760
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Hemyar Nasser <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 11 Oct 2020 08:43:54 +0000

Hi Fauzan,

As per system refund processed successfully 17th Sep. Please advise customer to check with bank by RRN 026117118566

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 9, 2020 6:27 AM
To: Malik Ismail <[email-masked]>
Cc: Hemyar Nasser <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Issue #6218743760
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly assist us with refund status of the RMA: 24136040 in order #6218743760. As per hybris the refund process from our end on 17 Sep 2020.

Regards,
Fauzan

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 23:42:52
Subject: Refund

Hi team,

Problem Statement: refund.
Order Created: Aug 25, 2020
Order Number: 6218743760
Tracking ID: 621874376022999991
Assistance Required: refund investigation .
Issue Description: the customer is complaining that she did not received the refund and in hypries the refund done on 9/17/20, Request token:159838724600036102.
she provided us bank statement and i uploaded with this mail. please do the needful.

Regards,
Hemyar

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