Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 10 Oct 2020 21:47:44 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1563098 
Order Date : May 5, 2020 
Order ID: 6489062572 
Tracking id: S001178422323 

Total Price : 265 

Issue Description : The Customer placed the order on May 5, 2020 and as per to hybris the order was marked as "NOT_DELIVERED", However till now the customer still not get the refund. 

Case history : The customer reached out to us on 28 Jul 2020. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef