Subject: RE: Refund for returned item 9605198546 /
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, FODEL Support <[email-masked]>, Pooja Sharma <[email-masked]>, Atmaram Tiwari <[email-masked]>, Gopinath N <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Haedar Mohammad <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Sun, 11 Oct 2020 04:41:44 +0000

@FODEL Support<mailto:[email-masked]>

Can you please confirm if we took this order back in the store?

@Pooja Sharma<mailto:[email-masked]> @Atmaram Tiwari<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

Can we please delete RMA # 1000026701?

The customer created a return request online however the customer left the item in the pick up location as well.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, October 11, 2020 7:43 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Haedar Mohammad <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>
Subject: Refund for returned item 9605198546 /

External email sender, please take precaution.
Hi Jessie,

Issue Description : Late refund (Fodel Order)
Order Date : Sep 28, 2020
Order ID : 9605198546
Item ID : 160040795
RMA : 1000026701
Amount to be refunded : AED 49.00

Issue description : as per the customer, he placed the return request on 30th of Sept and return the product to the same store he collected the order from on 1st of Oct.
Now the customer is chasing us on social media for the refund.

Can you please advise regarding the refund !

Regards
Shakeeb

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