Subject: refund issue case ID ;1385529
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 21:35:53 -0700 (MST)

Hi Team, 

Kindly help us to process the RMA ( 24210001 ) of order # 6211081857 , as the items has been returned to Conloc on 21 Sep 2020 , we have created a child ticket but no action since 8 days. 
Total value of the RMA: SAR126.4 

Thank you for your help. 

Regards. 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 10 October, 2020 22:02:36 
Subject: refund issue case ID ;1385529 

Hi Team. 

Problem Statement: Refund Not Processed 
Order Date : Jul 24, 2020 
Order ID: 6211081857 
Return Tracking ID: 46178441396 
RMA: 24210001 
Assistance Required: Need refund for customer. 

Issue Description: the items have been returned to WH conloc under above tracking ID 

and no action has been taken by the WH even after the escalation 
please do needful. 

Regards, 
CS Team Ammar Asif 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 17 September, 2020 17:24:56 
Subject: Re: late collection case ID ;1385529 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 September, 2020 15:59:40 
Subject: late collection case ID ;1385529 

manual AWB created 

Problem Statement: late collection 
Order Date : 24-Jul-2020 
Order ID: 6211081857 
Tracking ID: Z1465815 
return tracking ID : AWB: 46178441396 Refe: I14FE35 

Assistance Required: Need urgent collection. 

Issue Description: the customer has placed his order on 24-Jul-2020 with the order id 6211081857 , and he raised return request but the item has not been collected yet. 

please expedite the collection. 

regards 
ammar asif