Subject: Refund is not reflecting in the hybris
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 21:19:44 -0700 (MST)

Hi Jessie. 

With refence to order # 6222596180 
RMA: 24162684 

Customer did RTS and the RMA has been processed but the refund not reflect on hybris, However we have raised JIRA to do the needful but the ticket has been resolved without action. Kindly and assist us to close the case. 

JIRA ticket: https://landmark.atlassian.net/browse/REL-120588 

Thank you for your help. 

Regards. 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 21:35:03 
Subject: Refund is not reflecting in the hybris 

Hi Team, 

Problem Statement: Refund is not reflecting in the hybris 

Order Date : 09/09/2020 

Order ID: 6222596180 
Return Tracking ID: 622259618022999991 

Assistance Required: Refund not processed 

Issue Description: Customer did RTS however he claims that he did not receive the amount in his account, and the RMA has been processed but the same is not reflecting on hybris. 
need your assistance. jir raised by WH.however no action. 
https://landmark.atlassian.net/browse/REL-120588 
So we request you to check under RMA 24162684 and process the refund. 

Regards, 
Shafeeque