Subject: Re: Refund Not Processed / Refund approval // Order ID: 6217852166
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 10 Oct 2020 09:41:18 -0700 (MST)

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 21:53:53 
Subject: Refund Not Processed / Refund approval // Order ID: 6217852166 

Hi Team 

Problem Statement : Refund Not Processed / Refund approval. 

Order Date : Aug 22, 2020 
Order ID: 6217852166 
Tracking ID: 46174187780 
RMA: 1000050555 

Issue Description :As per on Hybris the WH has received 1 item of 4 items that have been requested to be returned and the customer has confirmed that she has returned 1 item only. kindly check and process the new RMA asap and update us. 

Case history : The customer reached out to us on Sep 10 , 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb