Subject: Refund Not Processed / Refund approval // Order ID: 6217297320
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 10 Oct 2020 09:38:51 -0700 (MST)

Hi Team 

Problem Statement : Refund Not Processed / Refund approval. 

Order Date : Aug 20, 2020 
Order ID: [ callto:6217852166 | 6217297320 ] 
RMA: [ callto:1000050555 | 1000010176 ] 
Issue Description :As per on Hybris the WH has received 3 item of 4 items that have been requested to be returned and the customer has confirmed that she has returned 3 item only. kindly check and process the new RMA asap and update us. 

Case history : The customer reached out to us on Sep 21 , 2020. we have escalated to the WH on Sep 25, 2020 and no no action has been taken on this issue. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb