Subject: Fwd: Refund for NDR order 6222596824
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 10 Oct 2020 07:58:43 -0700 (MST)

Dear Team, 

Kindly do the follow up for this one. The customer is furious and irate now and is looking to escalate the issue higher. 

Regards, 
Nikhil. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 07:31:36 
Subject: Refund for NDR order 6222596824 

Hi Team, 

Kindly assist us to process the refund for the order # 6222596824 tracking ID: CRDSAL0064934720 . 
The order status on Fareye is out for delivery since Sep 16, 2020 and as per SaudiPost website the status is Return to Origin on 27/09/2020 . Kindly check the attachment. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 00:38:20 
Subject: Refund for NDR order 6222596824 

Hi Team, 

With regards to order ID 6222596824, the order was NDR as per the online tracking on Saudi Post. The same was escalated to lmg.oms & Vijay mandal on Oct 04 to update the status as NDR, but no response received. 

The customer is chasing us for the refund. 

Kindly assist. 

Regards, 
Nikhil.