Subject: Fwd: payment deducted - 1467135
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 05:38:23 -0700 (MST)

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 00:15:39 
Subject: Re: payment deducted 

Hi Team, 

Any update in below case. Customer is chasing us. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 3 October, 2020 20:54:50 
Subject: Re: payment deducted 

Hi Team, 

Kindly assist us on the below case, customer is chasing us on daily basis. Kindly update us if the amount has been capture or not. 

Customer claiming that he tried to placed order on 7 Sep 2020. but the order has not placed successfully and the amount has been deducted from his account. 
Customer email # [email-masked] 
Amount: KWD5.42 
Transaction ID: 213510 
​Reference ID: 025130032688 
​ 
Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "lessin kumar" <[email-masked]> 
Cc: "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 29 September, 2020 14:15:34 
Subject: Re: payment deducted 

Hi Team, 

Any update on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "lessin kumar" <[email-masked]> 
Cc: "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 19 September, 2020 13:46:58 
Subject: Re: payment deducted 

Hi Rashid, 

Please update on below case customer is chasing us. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "lessin kumar" <[email-masked]> 
Cc: "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 10 September, 2020 13:40:15 
Subject: payment deducted 

​Hi Rashid, 

With reference to customer account # [email-masked] 
​ 
Customer claiming that he tried to placed order on 7 Sep 2020. but the order has not placed successfully and the amount has been deducted from his account. 
Amount: KWD5.42 
Transaction ID: 213510 
​Reference ID: 025130032688 
​ 
Kindly check and do the needful. 

Regards, 
Fauzan