Subject: RE: Refund approval for the missing item/ 6220154094
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:22:26 +0000

Hi Seeta,

Let the customer keep the item.

Please check 1000057336

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 6, 2020 5:16 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval for the missing item/ 6220154094

External email sender, please take precaution.
Hi Jessie,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 6:40:00 PM
Subject: Refund approval for the missing item/ 6220154094

Hi team,

Problem Statement: (Missing items)
Order Date : Aug 31, 2020
Order ID: 6220154094
Tracking ID: 46174997131
Ticket id: 1558448
Assistance Required: Need  refund approval.

Issue Description: Customer placed order for 11 items but as per the customer she has only received 10 items, Under the consignment details we can see that all 11 items has been shipped/Delivered from our side.
Customer history: 1 ITEMS OUT OF 11 IS MISSING and this is his 11th order.

The missing item is 162379029 - - Stud Detail Anklet with Lobster Clasp SAR19.00

Kindly provide us the refund approval so that the refund can be initiated manually.

Regards,
Asjad.

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