Subject: RE: Refund Follow up! // 9602938413 // 1537787
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:13:44 +0000

Hi Seeta,

If you don’t get an update in the child ticket tomorrow, please get back to me.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 9, 2020 2:24 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Follow up! // 9602938413 // 1537787

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 7:41:15 AM
Subject: Refund Follow up! // 9602938413 // 1537787

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 13, 2020

Order ID: 9602938413
Assistance Required: Need refund to customer

Issue Description: Customer raised a return request for 2 item and customer is saying that she handed over to the courier team.

Child ticket raised: 1540057, however no update yet.

Kindly check whether the items have returned to us and update us so we can assist further.

Regards,
Nitesh

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