Subject: RE: Refund approval
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ali Atef <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:11:34 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

INC0875224

6224545614 - Order has not been shipped. Please cancel.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 9, 2020 1:52 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number  6224545614, the order was placed on Sep 16, 2020 and till now there is no consignment.

We request you to look into this concern as the customer is chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 9:28:07 AM
Subject: Refund approval

Hi Team

Problem Statement : Refund approval.

Ticket id : 1540339
Order Date : Sep 16, 2020
Order ID: 6224545614
Tracking id: no consignment

Issue Description : Customer placed order on Sep 16, 2020 and till now she has not received the order. As per the hybris there is no consignment ready for the order. Customer wants to cancel his order and wants the the refund asap.

Case history : The customer reached out to us on 1 Oct 2020 and since then we Create a child ticket but no action has been taken.

Customer's history : The customer is having 5 orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Atef

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