Subject: Re: RE: Order status is IN_PROGRESS and shipment has Returned to Origin
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Oct 2020 12:10:23 +0000

Dear Jessie,     Greetings from FarEye!  We would like to inform you that we have received your concern regarding the order status mismatch and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f1d4c489e4833eb75ad40fec50443d0136acb5d6ff2a78b271ee895d38286b90 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 10 Oct at  5:07 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 This has been updated as returned to WH from Saudi Post portal however in Fareye, it is still showing as Shipped. 

 

 Please update as RTO delivered. 

 

  

 

 FYI 
@Vishwajeet Singh

 

 
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, October 9, 2020 5:57 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order status is IN_PROGRESS and shipment has Returned to Origin 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly help us to refund for the below order. The order has been returned WH but the status is hybris still In Transit. Kindly assist us to mark the order as NDR
 and process the refund. 

 

Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 9 October, 2020 04:02:24 
Subject: Order status is IN_PROGRESS and shipment has Returned to Origin

 

   

 

 Hi Team, 

 

 
 
 Problem Statement:
Order status is IN_PROGRESS and shipment has Returned to Origin 

 

 
 
 Order Date:
Sep 24, 2020 

 
 
 Order ID:
6226855552 

 
 
 Tracking ID:
CRDSAL0071783920 

 
 
 Order Status: ​IN_PROGRESS 

 
 
 Shipment status: Returned to Origin 

 

 
 
 Assistance Required:
Need to ​update the order status and refund 

 

 

Issue Description: The ​shipment of this order has Returned to Origin
 approval is attached, so we request please do the needful

 

   

 Regards, 

 
 
 Hafizullah 

 

  

 

 
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