Subject: RE: RMA to be processed #1000010282
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:07:48 +0000

Hi Fauzan,

Please check RMA # 1000057301

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 3, 2020 9:09 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RMA to be processed #1000010282
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly help us to process the below RMA.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 11:11:41
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date: Aug 24, 2020
Order number: 6218464586
RMA: 1000010282

Total Price: SAR60.30

Assistance Required: Need refund

Issue Description: The customer created a return request and claiming that the items have been received by Aramex Team and still refund has not been initiated.

As the same case has been replied by An agent (ALA AL-DIN mood) and escalated to WH CONLOC for a refund of the items so got the following reply:
"Please note that we haven't received this Order from the Courier"
approval is attached

AS Per tracking shipment, the tracking Id was Invalid and I conformed for the customer for return tracking Id so he replied that I have no any tracking Id and the items have been collected by the Aramex team so according to the update I delete the RMA and created the NEW RMA and Raised JIRA for a refund because the value of items was only SAR60.30.

JIRA update: ​Since this New RMA is created in new ORR, please ask the warehouse team to process the QC to hybris. We cannot process the refund from hybris without QC for new RMAs.
https://landmark.atlassian.net/browse/REL-119058
​
So we request please do the needful and initiate the refund ASAP on your priority basis.

Case History: The customer reached out to us on 7 SEP 2020 for the follow up for the refund.

Customer's History: The customer has placed his 2nd order with us.

Assistance Required: We request you to initiate the refund and close the issue the soonest.

Regards,
Hafizullah.

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