Subject: Re: Refund approval #6472036606
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 12:06:59 +0000

Approved

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________________________________
From: Jessie Caparas <[email-masked]>
Sent: Saturday, October 10, 2020 4:06:32 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund approval #6472036606

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can consider and refund the below claim from the customer?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 4, 2020 4:20 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval #6472036606
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 915486

Order Date:  Mar 23, 2020

Order ID: 6472036606 (MAX)

Tracking ID:  45764667056;D12451B

Total Price: SAR165

Issue Description: Customer has returned the items and till now he did not get the refund. We have check the AWB and the collection reference both are invalid but customer insisting that he has returned the items.

Case history: Customer reached out to us on 17 Jun 2020. that the item has been collected one month ago but till now i have not received the refund. We have updated him that we will check and update you and added the details to the manual refund sheet. However the RMA got cancelled and customer come back again 30 Sep 2020 that he still waiting for the refund of SAR165.

Customer's history: Customer has only one order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Fauzan

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