Subject: RE: 6216281992 // Refund Not Proccessed
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Haedar Mohammad <[email-masked]>, M Ataullah <[email-masked]>
Date: Sat, 10 Oct 2020 12:04:57 +0000

Hi Seeta,

https://landmark.atlassian.net/browse/REL-121387

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 9, 2020 1:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Haedar Mohammad <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: 6216281992 // Refund Not Proccessed

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 12:29:42 PM
Subject: 6216281992 // Refund Not Proccessed

Hi Team,

Problem Statement: Refund Not Proccessed

Order Date : 16/08/2020

Order ID: 6216281992
Return Tracking ID: 46175672675;I0412AE
Assistance Required: Refund not processed
RMA: 24150201
Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over ll 1 items to the courier team.

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24150201 and process the refund.

Note; This was escalated to the WH team under ticket number this; 1544583

Regards,
Ataullah

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