Subject: RE: Refund followup! // 6217233494 // 1424994
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 11:58:56 +0000

Hi Seeta,

https://landmark.atlassian.net/browse/REL-121381

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 9, 2020 6:13 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund followup! // 6217233494 // 1424994

External email sender, please take precaution.
Hi Team,

Please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 6:21:46 PM
Subject: Refund followup! // 6217233494 // 1424994

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Aug 19, 2020

Order ID:  6217233494
Return Tracking ID: 46173243874;H2603CB
Assistance Required: Need refund to customer
RMA: 24100413

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket created: 1543856, however no update received from the team.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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