Subject: RE: WWD Item Issue /// 7679778219
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 11:07:51 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise on this?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 9, 2020 7:13 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: WWD Item Issue /// 7679778219
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 09:01:07
Subject: WWD Item Issue /// 7679778219

Hi Team,

Ticket: 1516176
Child Ticket: 1525015

Problem Statement: WWD Item Issue

Concept: Babyshop
Order Date: Apr 25, 2020
Delivery Date: Apr 29, 2020
Order ID: 7679778219
Tracking ID: 45441560721

Contact number: 66361983 / 39992420

Assistance Required: Need urgent repair

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8kg.

Now, he want to confirmed that whether this item is in warranty.

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20

Also, customer having only 2 orders so far of amount BHD 52.10 including this order.

The WH team replied they that there is no warranty on this but they will send a person to check if that can be fix we will fill it up and he will be visiting the customer on 3 Oct 2020(saturday).

However, till now no one neither contacted her nor visited her place.

Also, the child ticket has been closed and we requets you to please check and advice.

Thank you for your help

Regards,
CS Team Shivani Rani

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