Subject: RE: Refund approval
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Ali Atef <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 10 Oct 2020 11:07:23 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

INC0875092

Please update as NDR.

Fareye has already updated it as RTO delivered.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 9, 2020 7:18 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ali Atef <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us to to to mark the order as NDR and refund for customer.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 09:14:03
Subject: Refund approval

Hi Team

Problem Statement : Refund approval.

Ticket id : 1479592
Order Date : Aug 30, 2020
Order ID: 6220095788
Tracking id: FP08310002110

Issue Description : Customer placed order on Aug 30, 2020 and till now she has not received the order. As per the hybris the status is in transit but in Fayere the status is RTO.

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was escalated to the LMG courier but no action has been taken.

Customer's history : The customer is having 6 orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,

Atef

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