Subject: RE: Damaged Item/Refund Assistance - 9604966042
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Suzana <[email-masked]>
Date: Sat, 10 Oct 2020 09:19:48 +0000

Hi Apoorv,

Please check RMA # 1000055855

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, October 7, 2020 11:14 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Suzana <[email-masked]>
Subject: Re: Damaged Item/Refund Assistance - 9604966042

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Suzana" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 14:13:58
Subject: Re: Damaged Item/Refund Assistance - 9604966042

Hi Team,

Problem Statement: Damaged Item/Refund Assistance

Order Date: Sep 26, 2020
Delivery Date: Sep 28, 2020
Order ID: 9604966042
AWB: FC0927001173
Order value: AED 170.56
Damaged Item: 160202079 - - Textured Ankle Length Socks - Set of 3

Issue Description: Customer is reporting receiving damaged item in this order. Above is the item that they have reported as damaged. Value of the damaged item is AED 25.

Case History: Customer contacted us on Oct 2, 2020 and reported to us that they have received a damaged item in this order. Escalating the same for refund assistance directly as the value of the item is less than AED 30.

Customer History: This is customer's first time ordering with us.

Assistance Required: Kindly assist in initiating a refund for this item so that we can close this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Suzana" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 13:59:46
Subject: Re: Damaged Item/Refund Assistance - 9604966042

Hi Team,

Problem Statement: Damaged Item/Refund Assistance

Order Date: Sep 26, 2020
Delivery Date: Sep 28, 2020
Order ID: 9604966042
AWB: FC0927001173
Order value: AED 170.56
Damaged Item: 160202079 - - Textured Ankle Length Socks - Set of 3

Issue Description: Customer is reporting receiving damaged item in this order. Above is the item that they have reported as damaged. Value of the damaged item is AED 25.

Case History: Customer contacted us on Oct 2, 2020 and reported to us that they have received a damaged item in this order. Escalating the same for refund assistance directly as the value of the item is less than AED 30.

Customer History: This is customer's first time ordering with us.

Assistance Required: Kindly assist in initiating a refund for this item so that we can close this case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Suzana" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 20:00:34
Subject: Damaged Item/Refund Assistance - 9604966042

Hi Team,

Problem Statement: Damaged Item/Refund Assistance
Order Date: Sep 26, 2020
Delivery Date: Sep 28, 2020
Order ID: 9604966042
AWB: FC0927001173
Order value: AED 170.56
Damaged Item: 160202079 - - Textured Ankle Length Socks - Set of 3

Issue Description: Customer is reporting receiving damaged item in this order. Above is the item that they have reported as damaged. Value of the damaged item is AED 25.

Case History: Customer contacted us on Oct 2, 2020 and reported to us that they have received a damaged item in this order. Escalating the same for refund assistance directly as the value of the item is less than AED 30.
Customer History: This is customer's first time ordering with us.

Assistance Required: Kindly assist in initiating a refund for this item so that we can close this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Suzana Hasan. Ali Al Qafeai" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 15:58:45
Subject: bad quality item

Hi Team,

Problem Statement: bad quality item

Date: Sep 26, 2020

Delivery Date: 9/28/20 2:15 PM
Order ID: 9604966042

Tracking ID: FC0927001173

Item name: AED 25.00,Ankle Length Socks - Set of SPLASH

Total order value: AED170.56

Assistance Required: Need refund approval

Issue Description: The customer has reported to us that he has received the item (160202079 - - Textured Ankle Length Socks - Set of 3

Units: Piece -SPLASH 25 AED) with bad quality.

Regards,

Suzana Alqafeai

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com