Subject: RE: Refund Assistance - 9606374828
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 09:14:36 +0000

Hi Apoorv,

Please check if RMA # 1000055843 is processed.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 9, 2020 10:22 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Assistance - 9606374828

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 12:40:26
Subject: Re: Refund Assistance - 9606374828

Hi Jessie,

Please assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 21:59:07
Subject: Refund Assistance - 9606374828

Hi Team,

Problem Statement: Damaged Item/Refund Assistance

Order Date: Oct 04, 2020
Delivery Date: Oct 06, 2020
Order ID: 9606374828
AWB: SD000135705
Order value: AED 80.20
Damaged Item: 158927975 - - KiNSMART McLaren 675LT Toy Car

Issue Description: Customer is reporting receiving damaged item in this order. Above is the item that they have reported as damaged. Value of the damaged item is AED 24.

Case History: Customer contacted us on Oct 6, 2020 via chat and reported to us that they have received a damaged item in this order. Escalating the same for refund assistance directly as the value of the item is less than AED 30.

Customer History: Customer is shopping with us since Aug 2020 and has 2 completed orders with us.

Assistance Required: Kindly assist in initiating a refund for this item so that we can close this case.

Thank you for your help!

Regards,
Apoorv

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