Subject: RE: Refund Assistance - 7405698926
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 09:06:01 +0000

Hi Apoorv,

Please check if RMA # 1000055832 is processed.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 9, 2020 10:23 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Assistance - 7405698926

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 15:29:41
Subject: Refund Assistance - 7405698926

Hi Team,

Problem Statement: Missing Item/Refund Assistance

Ticket ID: 1555623
Order Number: 7405698926
Order Date: Oct 01, 2020
AWB: FP10010001695
Missing Item: 160182997 - - Juniors Swimming Goggles
Order Value: BHD 31.24

Issue Description: Customer reported missing item in their order which is showing delivered. The same was informed to the customer but they mentioned that they have already checked the package multiple times.

Missing item refund value: BHD 2.32

Case History: Customer contacted us via chat and reported that the above mentioned item is missing. When we pushed them back regarding the same, they have already checked the package multiple times.

Asking for refund approval directly as the item refund value is BHD 2.32 which is lesser than AED/SAR 100

Customer History: Customer is shopping with us since Sep 2020 and has a total of 4 completed orders. Customer has no previous/similar complaint.

Assistance Required: Requesting you to please assist in refunding the customer BHD 2.32 so that we can close the case.

Thank you for your help!

Regards,
Apoorv
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