Subject: RE: Missing Item/Refund Assistance - 2000239675
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 09:04:43 +0000

Hi Apoorv,

Please go ahead and create RMA as goodwill.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 9, 2020 10:28 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Missing Item/Refund Assistance - 2000239675

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing Item/Refund Assistance

Ticket ID: 1561528
Order Number: 2000239675
Order Date: Oct 03, 2020
AWB: 43818780320
Missing Item: 161831850 - - Textured Sweater with Closed Feet Tights
Order Value: EGP 480

Issue Description: Customer reported missing item in their order which is showing delivered. The same was informed to the customer but they mentioned that they have already checked the package multiple times.

Missing item refund value: EGP 280

Case History: Customer contacted us via chat and reported that the above mentioned item is missing. When we pushed them back regarding the same, they have already checked the package multiple times.

Asking for refund approval directly as the item refund value is EGP 280 which is lesser than AED/SAR 100

Customer History: Customer is shopping with us since Oct 2020 and has placed a total of 3 orders out of which 1 is completed at the moment, remaining are submitted to warehouse. Customer has no previous/similar complaint.

Assistance Required: Requesting you to please assist in refunding the customer EGP 280 so that we can close the case.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com