Subject: RE: Return Processing Issue - 9795701132
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 08:39:05 +0000

Hi Apoorv,

Let the JIRA team delete the RMA and do get back to me once done.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 9, 2020 3:39 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Processing Issue - 9795701132

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9795701132
AWB: 46034927551
RMA: 43309010

Customer has confirmed returning 3 items under the above AWB: 161648384, 161648383, 161648381. As per RMA status we have received only one. Customer has confirmed returning 3 items. As per the child ticket: 1489693 we have been advised to contact eugene but we are unable to assign child ticket to anyone. The child ticket has no other update since 15 days. We request to assist in processing the above mentioned RMA.

Thank you for your help!

Regards,
Apoorv
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