Subject: Re: Store Complaint
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 10 Oct 2020 01:08:23 -0700 (MST)

Hi Team, 

Kindly assist. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 18:29:45 
Subject: Store Complaint 

Hi Team, 

Ticket: 1474498 
Problem Statement: Store Complaint 

The customer reported that she visited the centrepoint store (Riyadh Gallery )on 11 Sep, 2020 around 9:15 pm. Then she found her purse's zip open and her wallet was stolen. 

Her husband informed this incident to the branch Manager and when he found one employee having her wallet but the amount SAR 1300 were missing and then they requested to check the camera as they believed that staff employee did this. 

However, brand manager did not help them and they also saying there were few people having the same issue and them she posted his incident on social media nd many people came in front having the same incident in Riyadh Gallery. 

Her issue still haven't been resolve. We request you to please check and advice as her SAR 1300 has been stolen. 

Customer Name: Hajira Rahman Qazi Muhammad Sohail 
Contact Number: +966597872153 
Store: Centrepoint Riyadh Gallery 
Amount : SAR 1300 

I have already escalated to concern team but did not receive any response so far. 

Kindly check and look into this case. 

Thank you for your help! 

Regards, 
Shivani