Subject: Refund followup! // 9602680662 // 1503969
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 10 Oct 2020 00:55:48 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 12, 2020 

Order ID: 9602680662 
Return Tracking ID: 46037764393, 46037878611, 46038017502 
Assistance Required: Need refund to customer 
RMA: 1000002162, 1000002849, 1000005166 

Issue Description: Customer raised a return request for 3 item and handed over to the courier team. 

Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1532225 has been created, however no further update received from the team and the ticket has been closed. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh