Subject: Refund approva
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 9 Oct 2020 21:49:05 -0700 (MST)

problem Statement : Damaged item / Refund approval. 

Ticket id : 1554694 

Order Date :Sep 23, 2020 

Order ID: 6228693295 

Tracking ID : FP09260010006 

RMA: 1000055555 

Total Price : 18 

Issue Description : 
The order was placed on Sep 23, 2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

item detail: 
161656595 - - Embellished Necklace with Lobster Clasp Price (18) 

Case history : The customer reached out to us on 10 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 4/11/20 and this is his 2nd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqadr