Subject: Re: refund issue case ID: 1485111
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 21:16:21 -0700 (MST)

Hi Ammar, 

Kindly share complete details before any escalation. 
How can we refund in this case, you have not provided any details of customer even the proof of the deduction not enough. Share the customer email ID, if the there is order ID share that and the transaction ID and the date. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 9 October, 2020 21:42:32 
Subject: Re: refund issue case ID: 1485111 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 3 October, 2020 12:44:34 
Subject: Re: refund issue case ID: 1485111 

Hi team 
here is attachment . 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 3 October, 2020 12:42:08 
Subject: refund issue case ID: 1485111 

Problem Statement: Refund Not Processed 
Order Date : 2020/7/27 
amount : 28.140 Kwd 
Assistance Required: Need refund for customer. 

the customer is claiming that his money got deducted but order not placed 
he shared bank sms of money deduction with us 
i escalated to kwait finance team but there was no response 

please do needful. 

Best regards 
Ammar Asif