Subject: Refund Issue // 6214748461
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 9 Oct 2020 20:57:17 -0700 (MST)

Hi Team, 

Problem Statement: Refund Issue 

Order Date : 09-Aug-2020 

Order ID: 6214748461 
Return Tracking ID: 46071904233 
Order Price; SAR783.40. 
Assistance Required: Need to advice on this. 

Issue Description: The customer is saying he returned the all 21 items without opening his shipment box, but only one item has processed and the customer is chasing he was refund all items. 
It was escalated to the conloc team they update reply us the return item has been processed. 

Customer History; He has only one successful order. 

Regards, 
Ataullah