Subject: Re: Partially shipped order: Case id - 1523829 Order ID: 9604351050
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 9 Oct 2020 16:40:10 -0700 (MST)

Hi Manish, 

Whenever WH confirmed they have shipped the all items or not, Kindly escalate for refund approval. with all details and WH update as well. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 9 October, 2020 18:09:15 
Subject: Partially shipped order: Case id - 1523829 Order ID: 9604351050 

Hi Team, 

Please note that we have received the update from the warehouse as below and suggest further: 

INVOICE_NO 	ITEM_ID 	ITEM_DESC 	ORDER_QTY 	RDC_EXPECTED_QTY 	CANCEL_QTY 
9604351050 	162374232 	Gift Carry Bag S-Cradle 	1 	1 	0 
9604351050 	156489966 	F Bottle PPSU 200 Ml Blue 	1 	1 	0 
9604351050 	162341663 	STRIPED POLO T-SHIRT 	1 	1 	0 
9604351050 	161108922 	Towel - Large-Blue-60 x 120 	1 	1 

Problem Statement: The customer has reported to us that he has recived only two items for the below order. 

Order Date: 9/23/2020 
Delivery Date: 9/25/2020 
Case id - 1523829 
Order ID: 9604351050 
Tracking ID: FP0924000941 

Received items: 
1. 157124209 - - Giggles Embellished 6-Piece Gift Set 
2. 161761700 - - Juniors Apricot Swing Chair 

Missing items: 
1. 159659288 - - Pigeon Nursing Bottle - 120 ml 
2. 153740982 - - Juniors Solid Sleeveless Bodysuit with Round Neck 
3. 153740982 - - Juniors Solid Sleeveless Bodysuit with Round Neck 
4. 135543740 - - Juniors Cotton Balls 
5. 162374232 - - Juniors Printed Gift Carry Bag 
6. 153843677 - Avent - Avent Bottle Brush 
7. 162078848 - - Giggles Feeding Glass Bottle with Cap - 120 ml 
8. 157143223 - - Munchkin Delux Drying Rack 
9. 157143223 - - Munchkin Delux Drying Rack 
10. 162305454 - - Juniors Solid Polo T-shirt with Short Sleeves 
11. 162341663 - - Juniors Striped Polo T-shirt with Short Sleeves 
12. 162613355 - - Juniors Striped Sweater with Round Neck and Long Sleeves 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 15 items but as per the customer only received 2 items, one item has been cancelled Under the consignment details we can see that we have shipped only 14 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish