Subject: Missing items issue // 9797453372
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 9 Oct 2020 16:32:22 -0700 (MST)

Hi Team, 

Kindly help us to process the refund for the RMA (1000018446) as the item in the RMA is missing. (158183201 - - Juniors 10-Piece Disposable Changing Mat Set / 3 quantity) 
Customer did not received 4 item in his order we have refunded for 3 items only. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 07:45:56 
Subject: Re: Missing items issue // 9797453372 

Hi Team, 

​Ticket: 1390845 

Problem Statement: (Missing items) 
Order Date : Aug 14, 2020 
Order ID: 9797453372 
Delivery Date: Aug 15, 2020 
Tracking ID: FP0815000135 
Assistance Required: Need missing item 

Issue Description: Customer placed order and she did not receive some items in her order. Under the consignment details we can see that all the items has been shipped from our side. 

The missing item​s are: 

162066431 - Juniors - Juniors Cloud Print Comforter - 83x106 cms and cost of it is AED 41 
162066433 - - Juniors Whale Print Comforter and cost of it is AED 41 
158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72 
​ 
The total cost of the missing items is AED 154. 

Also, on 5 Oct, 2020 refund has been processed for 2 items but customer is still waiting for the refund for remaining 1 item. 

The name of the remaining item is 158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72 

Case history : The customer reached out to us on 18 Aug for missing item issue and we and we have escalated the case to concern team but did not receive any response. 

Customer's history : The customer is with us since 2018 with 17 complete orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 20 September, 2020 15:06:01 
Subject: Missing items issue // 9797453372 

Hi Team, 
​ 
Problem Statement: (Missing items) 

Order Date : Aug 14, 2020 
Order ID: 9797453372 
Delivery Date: Aug 15, 2020 
Tracking ID: FP0815000135 
Assistance Required: Need missing item 

Issue Description: Customer placed order and she did not receive some items in her order. Under the consignment details we can see that all the items has been shipped from our side. 

The missing item​s are: 

162066431 - Juniors - Juniors Cloud Print Comforter - 83x106 cms and cost of it is AED 41 
162066433 - - Juniors Whale Print Comforter and cost of it is AED 41 
158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72 
​ 
The total cost of the missing items is AED 154 

The courier team updated that they have one carton from the concept against this order and same has been delivered. 
​ 
Kindly check and advice. 
​ 
Thank you for your help! 
​ 
Regards, 
Shivani