Subject: RE: Refund issue #100041032106
From: Reddy Prasad <[email-masked]>
To: ecom cskuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 9 Oct 2020 17:32:15 +0000

Dear Shiva / Abhishek

Please check if the order is received as NDR from Postaplus.

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, October 8, 2020 9:36 PM
To: Akshay Berry <[email-masked]>; Reddy Prasad <[email-masked]>; KWI CustomerSupport <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund issue #100041032106
Importance: High

External email sender, please take precaution.
Hi Team,

Any update in below case.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 October, 2020 18:36:09
Subject: RE: Refund issue #100041032106

Looping @Reddy Prasad<mailto:[email-masked]> Please assist here as the customer has already paid for the shipment and there is no reply from Postaplus.

Order # 8375069414

Order status is NDR and he is following up for the refund.

Regards.
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 1:29 PM
To: [email-masked]<mailto:[email-masked]>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund issue #100041032106
Importance: High

Hi @[email-masked]<mailto:[email-masked]>,

Pleas help us to close this case.

Order was COD, customer made the payment. However, order is marked as not delivered.

Please refund back the amount to customer.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 6:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue #100041032106
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #8375069414
Tracking ID: 100041032106
Order Date: Mar 30, 2020

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer.

Thank you for your help.

Regards.
Fauzan
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