Subject: refund issue case ID: 1509578
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 09:46:13 -0700 (MST)

Problem Statement: Refund Not Processed 
Order Date :07/09/2020 
Order ID: na 
amount : 119 kwd 
Assistance Required: Need refund for customer. 

Issue Description: the customer is claiming that the order was not placed but the amount 119 kwd got deducted 2 times 
as he shared with us the proof and transaction Id: 700-230841114 and id: 700-230842336 

please do needful. 

Regards, 
CS Team Ammar Asif