Subject: late collection case ID: 1508616
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 09:42:31 -0700 (MST)

Problem Statement: late collection 
Order Date : Sep 2, 2020 
Order ID: 6220913537 
return tracking I D : 46286119891 

Assistance Required: Need urgent collection. 

Issue Description: the customer has placed his order on Sep 2, 2020 with the order id 6220913537, and he raised return request but the item has not been collected yet. 
please note that Aramex is asking for reference no but as you can cee on hybris there is no reference no only AWB is there . you can refer to the screenshot for the same. 

please assist me on this case . what to do in this situation . 

regards 
ammar asif