Subject: Re: Missing item./ 8201102597 -HOMECENTRE
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Oct 2020 07:05:05 -0700 (MST)

Hi Team, 

With reference to the order number 8201102597, the customer placed the order for 3 items and as per Hybris all items were delivered from our side under tracking number FP09031000983. 

However, the as per the customer he is claiming that he has not received 156724679 - - Zivi Handcrafted Laundry Basket with Lid (qty 2) KWD -13.The agent has already escalated the case to concern team but we didn't receive any update from them. 

So we request you to look into this case and help us to resolve the case. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, October 9, 2020 6:37:51 PM 
Subject: Missing item./ 8201102597 

​Dear team, 

Missing item. 
Order Date : Sep 2, 2020 
Order ID:8201102597 
Tracking ID: FP09031000983 

Assistance Required: Delivery or refund of the missing items. 
Issue Description: under the consignment we can see that all the items are delivered but the customer is claiming that his one item is missing. 
Missing item is: 156724679 - - Zivi Handcrafted Laundry Basket with Lid 2 quantity KWD13.00 
Note: we have escalaed to the warehouse but got no response. 
Thanks 
Asjad.